Terms of service

1. Acceptance of terms

By creating an account or using Trade Accelerate (the “Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms form a binding agreement between you and Newton & Sinclair Ltd, operator of Trade Accelerate.

2. Service description

Trade Accelerate provides UK-based trade businesses with tools to run targeted direct mail campaigns, capture and manage leads, publish a trade microsite, and automate review requests. The Service includes credit-based letter dispatch via Stannp, a pipeline management interface, and optional integration with Google Business Profile.

We do not guarantee any particular volume of leads, job conversions, or business outcomes from use of the Service.

3. User obligations

By using the Service, you agree to:

1. Provide accurate business information at registration and keep it up to date.
2. Be a registered UK trade business, sole trader, or equivalent. The Service is not available to consumers or businesses outside the UK.
3. Not use the Service for unsolicited commercial communications (spam) beyond the targeted direct mail use case for which it is designed. All campaign use must comply with the UK GDPR, PECR, and the Mailing Preference Service (MPS) suppression list where applicable.
4. Not attempt to reverse engineer, scrape, or abuse any part of the Service.
5. Maintain the security of your account credentials and notify us immediately of any unauthorised access.

4. Credits and billing

Letter campaigns are charged on a credit basis. Credits are purchased in advance via Stripe. Credits are non-refundable once consumed by a successfully dispatched letter. If a letter fails to dispatch due to a platform error, credits are refunded automatically.

Prices are stated in GBP and are inclusive of VAT where applicable. We reserve the right to change credit pricing with 30 days' notice.

5. Intellectual property

All software, design, and content comprising the Trade Accelerate platform is owned by Newton & Sinclair Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. Content you upload (logos, copy, images) remains your property; you grant us a licence to reproduce it as necessary to operate the Service.

6. Limitation of liability

To the maximum extent permitted by law, Newton & Sinclair Ltd's total liability to you in connection with the Service is limited to the amount you paid to us in the 12 months preceding the claim. We are not liable for any indirect, consequential, or loss-of-profit damages.

We do not warrant that the Service will be uninterrupted or error-free.

7. Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.